Q: How do I start using SpyAgent?
A: Simply configure your options (click on the “Options” button) and then click the “Start Monitoring” button.
Click “Stop Monitoring” to stop monitoring - your admin password will be needed each time.

Q: How do I stop stealth mode?
A: Run the nostealth.exe in your SpyAgent installation directory (or click on the “Stop SpyAgent Stealth
Mode” item in the SpyAgent menu in the Start-Programs menu).

Q: Who has access to SpyAgent once monitoring?
A: You are the only one that has access to SpyAgent once you install it - unless you give the SpyAgent
password to someone else. This allows you to have exclusive access to SpyAgent's logs and options.

Q: SpyAgent crashes whenever I click “Monitor”, or when I start up my PC, what is wrong?
A: Some machines have a problem with the Internet Connections logging because they do not have SNMP
installed (although usually default installed on most Windows PC's) . Try unchecking "Log all Internet
Connections" and see how this work.s

Q: Does SpyAgent work on Windows 2000?
A: Yes, SpyAgent is fully Windows 95/98/ME/NT/2000 compatible!

Q: How come I am not receiving the email-delivery logs?
A: Make sure your SMTP host is proper and can handle your sender(from) address. Your best bet is to use
the same host you use for your Internet mail (like netscape/outlook explorer). We recommend the default
settings with your host set to mail.spytech-web.com and the send from address set to spyagent@spytech-web.com.
Also, you may want to try the auto-clear options to reduce log mail size. Sometimes large log files will timeout
your mail server causing the mails to be not sent. Another issue is that if you are using mail.spytech-web.com for
your SMTP host, and using and ISP like MSN or Earthlink, the mail will most likely be blocked from this server. Change
the SMTP host and mail from information to your own ISP settings.

Q: SpyAgent crashes when I try viewing logs! How do I fix this?
A: If you are having this problem, which you should not, send us an email to sa4help@spytech-web.com
We will review the log and send you a patch so you can load the log! Tell us what log you are trying to view
and we will help you out!

Q: I click on “Stop SpyAgent Stealth Mode” but nothing happens!
A: If you click on this and nothing happens, that means SpyAgent is not running in stealth mode. It may
be in active mode, but it is not in stealth mode. To bring up the main SpyAgent screen, click on the SpyAgent
icon in the task bar (by the time/date).

Q: I try to run SpyAgent but nothing happens!
A: Most likely SpyAgent is already running in stealth mode! Try running nostealth.exe or pressing
CONTROL+SHIFT+ALT+M on your keyboard to stop the stealth mode and re-enter SpyAgent.

Q: What Installer Type should I use? Administrator/Tester or Stealth Install?
A: You should use the Admin/Tester install type if you are trying the software for the first time, or if you prefer
a more visible install of SpyAgent on the machine. Use the Stealth install if you do not want any shortcuts
created in the Windows start menu.

Q: How do I Uninstall SpyAgent if I choose not to include an uninstaller during setup?
A: If you choose not to include an installer (for stealth reasons) you can just delete the installation directory
and executable files that were installed (spyagent.exe, nostealth.exe, spyrename.exe, deploy.exe), manually.

Still cant find an answer to your questions?
Email us at spyagent4@spytech-web.com